Red Planet Services

Delivering exceptional customer service

Services

While Red Planet Software’s products are designed for ease of use, we provide a variety of customised services tailored to your business needs so you can maximise the benefits of our powerful solutions. We pride ourselves on personalised, integrated and responsive software solutions and support services.

 

Implementation

Red Planet Software provides pre-implementation support and assistance during the entire software development life. We can assist you in developing your requirements, supply functional specific documentation and support you during coding and testing phases. We will work with you to ensure a quality product in the required timeframe and budget.

 

Technical Support

Your Red Planet Software account manager is the primary contact point. They will direct any queries to the most suitable qualified person for the support you need. In addition, we provide a web-based support system and knowledge base where you can log and monitor your support requests.

 

Training

We offer both on-site and computer-based training. This means we can train your staff (or just train your trainers) in their workplace. A PowerPoint training program that users can work through at their own pace is also supplied.

 

Data Conversion

Red Planet Software can convert data from your legacy system. This tends to be required in about half of our new installations. While each conversion exercise is unique and always complex, we have many years of experience in this area. We can ensure accurate conversion with all reports necessary to satisfy audit requirements.

 

Custom Development

While our base system can handle the standard requirements of most clients, we recognise that all business are different. To that end, we offer a customisation service to allow you to enhance your version of the product to maximize both the fit to your business and your competitive advantage.

 

WishList

Through our online support system you can request feature enhancements at any time. From time to time we will run client surveys and those features voted most popular we will make every effort to enhance our solutions to include these WishList items in future releases of the Odyssey application.