Customised services tailored to your business needs
While Red Planet Software’s products are designed for ease of use, we provide a variety of customized services tailored to your business needs so you can maximize the benefits of our powerful solutions. We pride ourselves on personalized, integrated and responsive software solutions and support services.
Red Planet Software provides pre-implementation support and assistance during the entire software development life. We can assist you in developing your requirements, supply functional specific documentation and support you during coding and testing phases. We will work with you to ensure a quality product in the required timeframe and budget.
Your Red Planet Software account manager is the primary contact point. They will direct any queries to the most suitable qualified person for the support you need. In addition, we provide a web-based support system and knowledge base where you can log and monitor your support requests.
We offer both on-site and computer-based training. This means we can train your staff (or just train your trainers) in their workplace. A knowledge base provides online articles that users can work through at their own pace. There are also module overview videos available on your menu.
Red Planet Software can convert data from your legacy system. This tends to be required in about half of our new installations. While each conversion exercise is unique and always complex, we have many years of experience in this area. We can ensure accurate conversion with all reports necessary to satisfy audit requirements.
While our base system can handle the standard requirements of most clients, we recognize that all businesses are different. To that end, we offer a customization service to allow you to enhance your version of the product to maximize both the fit to your business and your competitive advantage.
Through our online support system you can request feature enhancements at any time. From time to time we will run client surveys and those features voted most popular we will make every effort to enhance our solutions to include these Wish List items in future releases of the Odyssey application.